kh8 Privacy Policy
Our commitment to protecting your information

Kh8 (hereinafter referred to as "we", "the platform", or "kh8") is a leading online gaming and betting service in Bangladesh. We believe that protecting the privacy of your personal information is our most important responsibility. This privacy policy clearly explains what information kh8 collects, why it collects it, and how that information is used and kept secure.

This policy applies when you visit the kh8 website, use the mobile app, register an account, or use any of our services. You must be 18 years of age or older and voluntarily agree to this policy. kh8 never collects or stores information from minors.

Kh8 follows international data protection standards and continuously updates this policy to keep users informed of the latest practices. You will be notified of any changes via an announcement on the platform.

Kh8 collects certain information to deliver its services effectively. This information is gathered in two main ways — what you provide directly, and what is collected automatically through your use of the platform.

Kh8 uses collected information only for specific, legitimate purposes. We never use data beyond what is necessary. The primary purposes are outlined below:

• Service Delivery & Improvement: To create and manage your account and ensure uninterrupted access to all kh8 services.
• Identity Verification (KYC): To verify the identity of registered members in order to meet legal requirements and prevent fraud.
• Processing financial transactions: To securely process deposits, withdrawals, and other financial transactions.
• Customer Support: To properly address any questions or complaints you may have.
• Promotional Communications: To notify you of new bonuses, offers, and important updates (you can opt out at any time).
• Security Assurance: To detect fraudulent activity and maintain the security of the platform.
• Legal compliance: To ensure compliance with applicable laws and regulations.
• Ensuring Responsible Gaming: To detect unusual betting patterns and provide timely support to members.

Kh8 never sells your information to advertising third parties. Our use of data is always transparent and purpose-driven.

Kh8 never sells, rents, or unnecessarily shares your personal information with third parties. However, there are certain circumstances where sharing information may be required:

• Payment Processor: Necessary information is shared with payment providers such as Mobile Banking, Nagad, and Rocket to complete financial transactions. These providers operate under their own privacy policies.
• Technology Partners: Cloud hosting or security service providers used to operate the platform may have limited access to certain data.
• Law enforcement agencies: Providing data in response to a valid court order or official government request is a legal obligation of kh8.
• Corporate changes: In the event of a merger or acquisition involving kh8, user information may be transferred to the new entity.

Kh8 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

• Essential cookies: Used to maintain login sessions, verify security, and support core platform functions. These cannot be disabled, as the platform cannot operate without them.
• Preference Cookies: To remember your language preference, theme settings, and other personalized configurations.
• Analytics Cookies: To understand which parts of the platform are most used. This data is collected on a fully anonymized basis.
• Functional cookies: Data is cached for fast loading and efficient session management.

You can manage cookies through your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform. kh8 maintains full transparency in how it tracks user behavior.

Kh8 does not retain your information for longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account information: Retained for as long as the account remains active.
• Financial transaction records: Retained for up to 7 years in accordance with legal obligations.
• KYC documents: Data may be retained for up to 5 years after account closure, as required by regulatory obligations.
• Gaming Logs & Usage Data: Typically retained for up to 2 years.
• Cookie information: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 1 year.

Once the retention period expires, kh8 follows a secure data deletion process. You may also request account deletion at any time.

Kh8 uses industry-leading security technology to protect your information. Our multi-layer security system ensures your data remains protected at all times.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption. Third parties can never access or read your data.
• Two-Factor Authentication (2FA): An extra layer of protection is applied through OTP verification at login.
• Firewall & Intrusion Detection: An advanced firewall system and real-time intrusion detection are active 24/7.
• Secure Data Storage: All sensitive information is stored in encrypted databases and backed up on a regular basis.
• Security Audits: Regular third-party security audits and penetration testing are conducted to quickly identify and address any vulnerabilities.
• Staff training: All kh8 staff undergo regular data protection training. Access to personal information is restricted to a limited number of authorized personnel.

As a kh8 member, you have specific rights over your personal information. We fully respect these rights and make them straightforward to exercise.

• Right to Access: You have the right to know what information we hold about you. Submit a request through our support team and we will provide the information within 30 days.
• Right to Rectification: If any of your information is incorrect or out of date, you can request a correction through your account settings or by contacting support.
• Right to Erasure: You may request deletion of your data under certain circumstances, except where retention is required by legal obligations.
• Right to Object to Processing: You may object to the use of your data for specific purposes, particularly for marketing communications.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be temporarily restricted.
• Right to Data Portability: You can request a copy of your information in a structured, machine-readable format.

To exercise any of these rights, please contact our support team. We aim to respond to all valid requests within 30 business days.

Kh8 works with a number of trusted third-party service providers to operate the platform. Before engaging any such provider, we verify their security and privacy standards. Third parties are required to follow their own privacy policies as well as our guidelines.

• Game Provider: kh8 partners with licensed game developers to operate slots, fish games, and Live Casino.
• Payment Gateway: Accredited payment services are used to process financial transactions securely.
• Cloud hosting: International-standard cloud infrastructure is used to store data securely and deliver fast service.
• Customer Service Software: Dedicated software is used for live chat and support ticket management.

Kh8 may update this privacy policy from time to time, in line with service improvements, legal changes, or new technologies. We will notify members of any significant changes in the following ways:

• Displaying clear notices on the platform.
• Messages sent to your registered email or mobile number.
• Updating the "Last Updated" date at the top of this page.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you have questions about the policy or any requests regarding your data, please contact us.